Review the Customer Engagement Form and General Service Terms, save a copy if needed, then enter the customer name and signature.
The form below includes a scrollable review copy and a downloadable PDF copy before the signature area.
Please review the Water Fixers Plumbing & Filtration Customer Engagement Form and General Service Terms before signing. You can scroll through the terms here or save a copy for your records.
Version: June 3, 2026
Business: Water Fixers Plumbing & Filtration, Inc.
Phone: 805-928-6444
Email: information@waterfixers.com
Website: waterfixers.com
Address: 2893 Industrial Parkway, Santa Maria, CA
Important: This Customer Engagement Form explains general service terms. It does not replace a job-specific written estimate, invoice, service authorization, home improvement contract, service and repair contract, permit document, change order, or cancellation notice when one is required by law or by the scope of work.
By signing this Customer Engagement Form, the customer acknowledges receipt of Water Fixers Plumbing & Filtration general service terms and authorizes Water Fixers to communicate, schedule, inspect, diagnose, estimate, service, repair, replace, install, or otherwise perform approved plumbing and water filtration work as requested or separately authorized.
Job-specific scope, pricing, equipment, materials, start dates, completion dates, payment schedules, permit responsibility, and change orders may be documented separately through an estimate, invoice, work order, service ticket, proposal, home improvement contract, service and repair contract, email, text approval, or other written authorization accepted by Water Fixers.
For California residential home improvement projects, a separate written contract may be required by law, especially where the total project price exceeds $500. Required notices may include, when applicable, mechanics lien information, cancellation rights, payment schedule, insurance notices, contractor identification, start and completion timing, and other consumer notices. Nothing in this form is intended to waive any rights or notices required by California law.
| Service | Rate |
|---|---|
| One employee hourly labor rate - business hours | $145.00 |
| Two employee hourly labor rate - business hours | $285.00 |
| Emergency / after-hours one employee hourly labor rate - work week | $185.00 |
| Emergency / after-hours two employee hourly labor rate - work week | $315.00 |
| Emergency weekend & holiday one employee hourly labor rate | $245.00 |
| Emergency weekend & holiday two employee hourly labor rate | $375.00 |
| Service / Equipment | Rate / Fee |
|---|---|
| Leak detection hourly labor rate - during work week hours | $225.00 |
| Leak detection equipment fee - per occurrence | $100.00 |
| Hydro-jetter equipment fee - per occurrence | $100.00 |
| Sewer camera equipment fee - per occurrence | $100.00 |
| Sewer machine equipment fee - per occurrence | $100.00 |
| Nitrogen gas injection equipment fee - per occurrence | $125.00 |
Travel fees may apply to jobs or projects more than 15 miles from the Water Fixers corporate office at 2893 Industrial Parkway, Santa Maria, California. Travel fees may vary based on distance, scheduling, terrain, access limitations, emergency conditions, or geographic factors.
Water Fixers bills labor in half-hour increments, with a one-hour minimum charge for any onsite visit. Billable labor may include onsite work, diagnosis, troubleshooting, travel time where applicable, parts pickup, material inquiries, disposal runs, permit work, technical support calls, warranty support calls, text/email communication related to the job, invoice preparation, cleanup, and other job-related time.
Invoices are due and payable when submitted unless a separate written agreement states otherwise. Payment may be made by cash, debit card, check, approved credit card, or bank wire transfer. Credit card payments on invoice amounts exceeding $2,000 may incur a 3% surcharge processing fee where permitted by law.
Water Fixers may offer free estimates to select prospective customers. If the customer requests diagnosis, testing, repair, installation, disassembly, troubleshooting, leak detection, equipment use, parts pickup, or additional labor during an estimate visit, the customer may be billed for employee time, parts, materials, or equipment.
Any work outside the originally approved scope may require written or electronic approval before work continues. Additional work may affect price, timing, parts availability, permit requirements, and completion date.
Some plumbing, water heater, sewer, repipe, gas, excavation, filtration, softener, or water treatment work may require permits, inspections, utility marking, agency approval, building access, HOA approval, property owner approval, or coordination with third parties. Permit requirements and agency timelines may delay work beyond Water Fixers control.
Water Fixers cannot begin excavation work until Dig Alert / 811 or other required utility marking has been completed and signed off where applicable. Customer is responsible for disclosing known property conditions, private utilities, irrigation lines, gas lines, electrical lines, sewer/septic systems, abandoned lines, unpermitted work, prior leaks, insurance claims, access limitations, HOA requirements, and any known hazards before work begins.
Customer agrees to provide safe, reasonable, and timely access to the property, work areas, shutoff valves, water heaters, crawlspaces, attics, garages, utility areas, filtration equipment, softeners, reverse osmosis systems, drains, sewer cleanouts, electrical outlets, and any other areas needed to evaluate or perform approved work.
Customer understands that existing plumbing, valves, pipes, fittings, fixtures, water heaters, filtration systems, water softeners, reverse osmosis systems, drains, sewer lines, shutoffs, pressure regulators, pumps, pressure tanks, well components, irrigation tie-ins, and related components may be aged, corroded, brittle, improperly installed, inaccessible, damaged, undersized, unpermitted, or previously repaired.
Water Fixers is not responsible for pre-existing conditions, hidden defects, code deficiencies, improper prior work, inaccessible components, defective customer-owned equipment, or failures that become apparent during normal service, repair, diagnosis, testing, removal, or installation.
Water Fixers sources parts, materials, and equipment from multiple vendors, suppliers, jobbers, manufacturers, and retail outlets. Pricing, availability, shipping time, freight costs, product specifications, and manufacturing origin may change due to supply conditions and market fluctuations. Substitutions may be required due to supply limitations, manufacturer changes, discontinued products, safety issues, code requirements, sizing differences, or compatibility concerns.
Water Fixers may install customer-supplied parts or equipment at its discretion. Customer-supplied parts are not warranted by Water Fixers. Labor to diagnose, install, remove, reinstall, modify, adapt, or replace customer-supplied parts is billable.
Plumbing diagnosis, leak detection, drain cleaning, sewer camera work, hydro-jetting, pressure testing, nitrogen testing, exploratory opening, excavation, and troubleshooting are investigative services. These services may narrow or identify a problem, but cannot always guarantee a single cause, complete access, immediate repair, or prevention of future failures.
Water quality recommendations may be based on customer concerns, visible conditions, onsite observations, test results, lab results, equipment history, and local water conditions. Water quality can vary over time. Filtration, softening, reverse osmosis, well water, and treatment recommendations may require maintenance, filter changes, sanitizing, resin replacement, membrane replacement, media replacement, testing, or adjustment over time.
Manufacturer warranties, when available, are provided by the manufacturer. Refunds, if considered, must be authorized by an officer of Water Fixers. Long-term projects may involve permits, 811 / Dig Alert, inspections, insurance claims, utility marking, employee availability, parts availability, weather, holidays, emergency calls, and agency delays.
Water Fixers may need to access the source of a water, gas, sewer, plumbing, or water filtration issue. This may require cutting, excavating, demolishing, moving, removing, disturbing, or opening interior or exterior items. Unless specifically included in a written scope of work, Water Fixers is not responsible for cosmetic restoration, reconstruction, finish matching, painting, drywall repair, flooring repair, landscaping restoration, concrete/asphalt replacement, cabinet work, tile work, stucco repair, or returning property to identical pre-existing condition.
Customer authorizes Water Fixers to take photos or video of plumbing, water filtration equipment, jobsite conditions, damage, access conditions, parts, equipment, serial numbers, installations, completed work, and related areas for documentation, estimates, warranty support, insurance coordination, training, internal records, and customer communication.
Customer is responsible for securing pets, animals, minors, tenants, occupants, guests, and personal property before work begins. Customer should remove fragile, valuable, sentimental, electronic, stored, or obstructing items from the work area before the appointment.
I have read, understand, agree to, and accept this Customer Engagement Form and General Service Terms. I understand this form explains general terms and does not replace a job-specific written estimate, invoice, contract, change order, permit document, statutory notice, or cancellation form when one is required.
Call Water Fixers Plumbing & Filtration before submitting if anything needs to be clarified for your job.
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Quick answers
The online signature form only requires customer name and signature after reviewing the terms.
The submission is emailed to information@waterfixers.com.
Yes. The page includes a downloadable PDF copy before the signing area.